pkv365 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how pkv365 ("pkv365", "the Company", "we", "us", "our") collects, uses, stores, shares, and protects personal information obtained from individuals ("you", "the Player", "the User") who register for, access, or use the pkv365 online gaming Platform (the "Platform"), including all associated web pages, mobile browser interfaces, customer support channels, and promotional communications.

pkv365 is committed to handling your personal data responsibly, lawfully, and transparently. This Policy has been drafted in plain English to ensure that Pakistani players can clearly understand their rights and our obligations. Where legal or technical language is necessary, we have provided explanations in plain terms alongside.

This Policy should be read alongside the pkv365 Terms & Conditions, which govern the contractual relationship between you and pkv365, and the Responsible Gaming page, which sets out the tools available to support safer play.

2. Who We Are

pkv365 is an online casino and sports betting platform providing gaming services to adult players in Pakistan. The Platform is operated by the pkv365 corporate entity, which holds a valid international gaming licence issued by the relevant regulatory authority in its licensing jurisdiction. pkv365 acts as the data controller in respect of personal data collected from players who register Accounts on the Platform.

For data-related enquiries, players may contact pkv365 via the support team. Contact details are provided in Section 15 of this Policy.

3. Data We Collect

pkv365 collects personal data from players across several categories. The table below summarises the key data types collected and the primary reason for collection:

Data Category	Examples	Primary Purpose
Identity Data	Full legal name, date of birth, CNIC / passport number	Account registration, age and identity verification (KYC)
Contact Data	Pakistani mobile number, email address	Account communications, support, transaction notifications
Financial Data	JazzCash / EasyPaisa account number, bank account details, transaction history	Deposit and withdrawal processing, fraud prevention
Technical Data	IP address, device type, browser type, operating system, session logs	Platform security, fraud detection, technical performance
Gaming Activity Data	Bet history, game history, wagering patterns, login timestamps	Account management, responsible gaming monitoring, dispute resolution
Communications Data	Live chat logs, support ticket records, email correspondence	Customer support, complaint handling, quality assurance
Marketing Preferences	Notification opt-in/opt-out status, promotional preferences	Delivering relevant promotional communications (with consent only)

pkv365 may also collect data from third-party sources in specific circumstances, including KYC verification service providers who assist us in confirming the identity and age of applicants, payment processors who provide transaction confirmation data, and fraud prevention services that flag high-risk account behaviour.

4. How We Use Your Data

pkv365 uses the personal data collected for the following specific purposes:

• Account Management: Creating, maintaining, and administering your pkv365 Account, including processing registration details, managing Account settings, and enabling secure login access.
• Identity & Age Verification: Conducting KYC checks to confirm that you are at least 21 years of age and to verify your identity as required under our gaming licence obligations.
• Transaction Processing: Processing deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, USDT TRC20, and Cash Deposit channels.
• Platform Operation & Security: Detecting and preventing fraud, money laundering, unauthorised access, and other prohibited activities.
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and applying account-level controls such as deposit limits, cool-off periods, and self-exclusion where appropriate.
• Customer Support: Responding to support queries, resolving disputes, and maintaining records of support interactions.
• Legal & Regulatory Compliance: Meeting anti-money-laundering (AML) obligations, responding to lawful requests from regulatory or law enforcement authorities, and retaining records for the periods required by applicable regulations.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the features, performance, and user experience of the pkv365 Platform.
• Marketing (with consent): Sending promotional offers, bonus notifications, and seasonal campaign messages to players who have opted in to marketing communications.

5. Legal Basis for Processing

pkv365 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations to you under the pkv365 Terms & Conditions, including Account registration, transaction processing, and customer support.
• Legal Obligation: Processing necessary to comply with applicable regulatory requirements, including KYC/AML obligations imposed by our gaming licence conditions.
• Legitimate Interests: Processing carried out for purposes of fraud prevention, Platform security, responsible gaming monitoring, and Platform performance analysis, where these interests are not overridden by your rights and interests.
• Consent: Processing undertaken on the basis of your explicit consent, principally marketing communications. You may withdraw consent at any time as described in Section 13.

6. Cookies & Tracking Technologies

The pkv365 Platform uses cookies and similar tracking technologies to support Platform functionality, improve user experience, and gather aggregated analytical data. The following types of cookies may be set on your device when you access the Platform:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies that keep you logged in to your Account. These cookies cannot be disabled without impairing Platform functionality.
• Functional Cookies: Used to remember your preferences (such as language settings, game favourites, or responsible gaming notification settings) so that you do not need to re-enter them on each visit.
• Analytical Cookies: Used to collect anonymised data about how players navigate and use the Platform, allowing pkv365 to identify and fix technical issues and improve the overall experience.
• Security Cookies: Used as part of our fraud detection and account security systems to identify unusual access patterns.

pkv365 does not use third-party advertising cookies or tracking pixels for the purpose of serving targeted advertising through external advertising networks. You may manage cookie preferences through your browser settings, however disabling strictly necessary cookies may prevent you from accessing certain Platform features.

7. Sharing Your Data with Third Parties

pkv365 does not sell, rent, or commercially transfer your personal data to third parties. We may share your data only in the following limited and specific circumstances:

• Payment Processors: Transaction data is shared with payment service providers (including JazzCash, EasyPaisa, and affiliated banking partners) strictly for the purpose of processing deposits and withdrawals. These providers are contractually bound to use your data only for the specified transaction purpose.
• KYC & Identity Verification Providers: Identity and document data may be shared with specialist KYC verification service providers to facilitate age and identity checks required under our gaming licence.
• Game Content Providers: Certain technical data (such as player session identifiers and game round data) is shared with licensed game software providers who supply casino and sportsbook content to the Platform. These providers do not receive personally identifying information beyond what is technically necessary.
• Fraud Prevention & Security Services: Technical data including IP addresses and device fingerprints may be shared with fraud prevention service providers to protect the integrity of the Platform.
• Regulatory & Law Enforcement Authorities: pkv365 will disclose personal data to regulatory bodies, law enforcement agencies, or courts when required to do so by a valid legal obligation or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the pkv365 business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

All third-party processors engaged by pkv365 are subject to contractual data processing agreements that restrict their use of your data to the specified purpose and require them to maintain appropriate security standards.

8. International Data Transfers

pkv365 operates from its international licensing jurisdiction, which means that your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, pkv365 ensures that adequate safeguards are in place to protect your data, including contractual data transfer mechanisms that impose equivalent privacy protections on the receiving party.

By registering an Account on pkv365 and agreeing to this Policy, you consent to the transfer of your personal data to countries outside Pakistan as described in this section, subject to the safeguards described herein.

9. Data Retention

pkv365 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, or reporting obligations. The following general retention principles apply:

• Active Account Data: Retained for the duration of your Account's active status plus any applicable mandatory retention period following Account closure.
• KYC & Identity Verification Records: Retained for the period required under applicable anti-money-laundering regulations, typically a minimum of five years following the end of the business relationship.
• Transaction Records: Financial transaction records are retained for the period required by applicable financial regulations.
• Support & Communications Records: Customer support correspondence is retained for a period sufficient to resolve any dispute that may arise, typically two to five years depending on the nature of the communication.
• Marketing Consent Records: Records of your marketing opt-in consent are retained for the duration of your consent, plus a period necessary to demonstrate compliance if required.

Upon expiry of applicable retention periods, personal data is securely deleted from pkv365 systems or anonymised such that it can no longer be associated with any individual player.

10. Data Security

pkv365 implements a range of technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• TLS 1.2 / 1.3 encryption for all data in transit between your device and pkv365 servers.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Access controls ensuring that personal data is accessible only to pkv365 staff and systems with a legitimate operational need.
• Regular security assessments and penetration testing of Platform infrastructure.
• Incident response procedures for detecting, containing, and notifying affected parties of data security incidents.

11. Your Rights in Relation to Your Personal Data

As a pkv365 player, you have the following rights in respect of your personal data:

• Right of Access: You may request a copy of the personal data pkv365 holds about you at any time. We will respond to verified access requests within a reasonable period.
• Right of Rectification: If any personal data pkv365 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For certain data fields, you can update your own information directly in your Account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where no overriding legal obligation requires its retention.
• Right to Restrict Processing: You may request that pkv365 restrict the processing of your data in certain circumstances, such as while a rectification request is under review.
• Right to Withdraw Consent: Where processing is based on consent (principally marketing communications), you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Complain: If you believe pkv365 has handled your personal data in a way that breaches applicable data protection law, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.

To exercise any of these rights, please contact the pkv365 support team using the details in Section 15. We will acknowledge your request promptly and respond within a reasonable timeframe. In some cases, we may need to verify your identity before processing your request.

12. Children and Minors

The pkv365 Platform is strictly for adults aged 21 years and over. pkv365 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will promptly suspend the associated Account, delete the data, and take appropriate steps to prevent recurrence.

If you believe a person under the age of 21 has registered an Account on pkv365, please notify us immediately via the support contact details in Section 15.

13. Marketing Communications

pkv365 may send you promotional communications regarding bonuses, new games, seasonal campaigns, and other pkv365 offers. Such communications are sent only to players who have expressly opted in to receiving marketing messages during Account registration or through their Account notification settings.

You may opt out of marketing communications at any time by:

• Updating your notification preferences in your pkv365 Account settings.
• Contacting the pkv365 support team with a request to be removed from marketing communications.

Opting out of marketing communications does not affect essential transactional notifications, such as deposit confirmations, withdrawal notifications, or security alerts, which pkv365 may send regardless of your marketing preference settings.

14. Changes to This Privacy Policy

pkv365 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory requirements, or our data processing practices. When material changes are made, pkv365 will notify registered players by displaying a notification on the Platform or by sending a notification to the contact details associated with the Account.

The date of the most recent revision of this Policy is displayed at the top of this page. Your continued use of the pkv365 Platform following the posting of a revised Privacy Policy constitutes your acceptance of those changes.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pkv365 handles your personal data, please contact the pkv365 Data Privacy team through the following channels:

We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 days. For complex requests requiring identity verification or technical investigation, we will keep you informed of progress throughout.